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Wednesday, February 7, 2018

It’s About the Customer

I love hearing stories from our managers, from things like crazy stains they’ve conquered to customers that have visited their stores for years.  So, when I heard that our A Cleaner World on Brandon Avenue in Roanoke had a 25+ year customer, I had to learn more.

Heather Taylor, the manager of the Brandon Avenue location, remembers Mr. Colter visiting the location when she was just a little girl.  “Mr. Colter has always been a big jokester,” said Heather.  “One day I remember him pulling up and ordering a hamburger and a coke.  My dad had just gone to McDonald’s and carried a bag with a burger in it and a coke out to Mr. Colter.  He thought it was a scream.”

Mr. Colter continues the fun now that Heather is the manager, and he especially loves Wednesday, a day he refers to as “hump day”.  One day, roughly 5-6 years ago, he brought the staff a plastic camel in honor of “hump day”, asking that they not mention it to his wife because he stole the camel out of her Nativity set.  To this day, the staff at that store places the camel out on the counter in the lobby every Wednesday.
This is just one of the things that differentiates A Cleaner World from other dry cleaners.  You drop off your dirty clothes, and we clean and finish them for you.  And sure, we have multiple locations in North Carolina and Virginia, but at heart we are a family-owned business.  We know how you like to have your garments finished and packaged.  We know you and your kids.  We love on your dogs.  Sometimes we know when you’re going through difficult things, and we’ll do something special – just because.

So, we just wanted to say thank you; each location has its own Mr. Colter, and we enjoy serving him or her just like we enjoy serving you.  There’s something about a family-owned business where customers are treated like family, where we know what you like, and where we are always there for you.

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