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Wednesday, November 8, 2017

E-mail from A Cleaner World

Recently, I had a customer fill my ear with compliments about the service she’d received at one of our stores.  She was pleased with the quality of the cleaning and finishing, loved the staff, and was touched by the dog treat for her dog.  But the thing she went the craziest over?  She loved getting an e-mail from the store letting her know that her order was ready.

You might be wondering why you’re not being notified that your order is ready when you already receive e-mails weekly for Wild Wednesday reminders and our monthly newsletters.  That’s because they come from two different sources.  I thought, given the questions we’ve received lately, that it might be a good idea to explain how the whole thing works.

E-mails from wildwednesday@acleanerworld.com

Wild Wednesday reminders are sent out mid-morning every Monday, and they tell you what the week’s special is going to be.  Monthly newsletters are sent out toward the beginning of each month, and they contain helpful information on garment care, fashion, and current events as well as a coupon.  Both are sent via an e-mail marketing platform with the e-mail address wildwednesday@acleanerworld.com.  To sign up, click this link, and if after signing up you find you don’t want to receive them anymore, click the unsubscribe link at the bottom of any of the e-mails.

E-mails from customerservice@acleanerworld.com  (or alan@acleanerworld.com, mike@acleanerworld.com, steve@acleanerworld.com, michael@acleanerworld.com)

These e-mails are sent from the store you visit.  If you aren’t signed up with your store and would like to be, simply tell the CSR at your location, and they can take care of signing you up.  Once you are signed up, you’ll receive e-mails like these:
  • Notifying you that your order is ready
  • Giving you the option to have your invoice and receipt e-mailed to you
  • Reminders if your orders have been in the store more than 30 and 60 days
  • $5 Free dry-cleaning coupon sent to you on your birthday
If after signing up you find you don’t want to receive these e-mails, you can simply click the unsubscribe link at the bottom of the e-mails.

Finally, we value your privacy, so we’ll never share your personal information with anyone.  We also value your business and care about what you think. If you have a good experience with our staff, give them a shout-out on Yelp. If you have any concerns, comments, or suggestions you’d like personally handled you can always e-mail me at wildwednesday@acleanerworld.com

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