She knows probably 80% of the voices that call into our office without even having to ask who is calling. Her big smile welcomes you if you walk into the front door of our corporate office. She knows the office work flow, maintains the logistics, and puts out many fires. And I almost let her get away from us.
Fourteen years ago, we had a need for a Receptionist/Data Entry Professional. Because we needed someone right away, I called a temporary agency to help us out while we looked for someone permanent. I interviewed. I hired. I told the temporary agency we no longer needed LaMonica.
Big mistake. Huge mistake. Once she was gone, we realized what a fantastic job she did. She caught on quickly. She made great judgment calls. Her work was accurate and timely. It wasn’t that I didn’t consider her – I just didn’t think it was what she was looking for. When I called the temporary agency back in the hopes that well – just perhaps – I found out how disappointed she was that we didn’t hire her on full-time. When she came back in, I made sure she knew that I was also disappointed that I didn’t hire her on full-time in the first place.
It’s a good thing that I can admit when I make a mistake. It’s also a good thing that she’s a forgiving person. She’s been an asset ever since – having answered thousands of phone calls and probably making even more key strokes – and she still comes in everyday with that fantastic smile.