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Wednesday, January 23, 2013

Meet This Manager

I met Lisa Walters, currently the Manager of our A Cleaner World located at Wendover and 68 in High Point, roughly 15 years ago, and I immediately liked her. You can’t help but to like her. She is talkative, has a bubbly personality, and well -- is just plain nice.

When I was hired in 1996 as Controller/Office Manager, I spent the first month working in two different A Cleaner World locations. Chris (Edwards, President) believed it was important for me to really learn the business, and Lisa was one of the folks that showed me the ropes.

She worked at the same location but as a CSR, not as the Manager. But it was clear that she knew the business and knew it well. She taught me things like how to check in an order, how to work the line, and how to fold a dress shirt. But here’s the thing that really stuck with me over the years. She knew customer’s names. She knew how they liked their clothes. She knew about their kids and their pets. I am not a terribly outgoing person, and I found myself being amazed at how natural all of this came to her. Customer’s loved her and would ask about her if she wasn’t there.

So a number of years ago when we needed a Manager for our Jamestown location, she was a perfect fit. Since then she’s gone on to manage our Adams Farm location and is now in High Point.

I called her to tell her that I was writing this blog post and that I had this one question for her: What is your one favorite thing about A Cleaner World? She quickly answered, “Waiting on customers.” I knew she was going to say that.


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