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Wednesday, December 19, 2012

A Nice Tip

I never lose track of money, but my husband has a habit of leaving change or a few dollars in his pants pockets. Whenever I discover money while doing laundry, I simply place it in a jar in the laundry room. I’ll let it build up for a bit, then Gray and I will take it and go do something fun like get frozen yogurt. I consider it my tip. But that’s not our policy at A Cleaner World. If we find money in a customer’s clothes, we return it.

Recently I was talking to Norman Fitzwater, Owner of the A Cleaner World in Blacksburg, Virginia. Norman had an employee of about 12 years – Pam. He spoke highly of her – her work ethic and the fact that she was a single mom. One day while writing up an order, Pam discovered a lot of money in a customer’s pocket - $5,600.

Norman immediately called the customer to say that they had found a large amount of money in his pocket. The customer asked how much, like around $1,000? When Norman told him the amount, the customer said, “Wow. I had been to the race track and won a bit, but I didn’t realize how much.”

When the customer came to pick up the clothes, we returned the money. He was so grateful that he purchased a $250 gift certificate for Pam just to show his appreciation. That’s a way better tip than some frozen yogurt.

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