Not too long ago, I wrote a blog about Steve Plantone, our Manager in Hickory. In it I shared a story where he was a customer’s hero for a day. I too have an A Cleaner World hero for a day – his name is Alan Peatross.
My husband and I were friends for about a year before we started dating. Shortly after we started dating, he asked me over to his place so he could cook dinner for me. After dinner, we decided to take our glasses of red wine and sit outside to continue chatting. It was a chilly evening so I asked Matt if he had a jacket I could wear. He handed me a brand new, tags still on sweatshirt he’d recently gotten during a trip to Maine. I pulled the tags off, put it on, and we went outside. It was dark, so he didn’t notice when I spilled some wine on the sleeve.
I immediately rolled up the sleeves a bit and decided I’d figure out a way to wear it home. The next morning before going into the office, I headed straight to Alan’s store. Alan, who is now a District Manager, was the manager of one of our High Point locations at the time. Alan is an interesting fellow. He sort of reminds me of the turtle in ‘the tortoise and the hare story’. He doesn’t get really excited. He walks sort of slowly, but in the end he always gets the job done. I hadn’t been with the company very long and didn’t know him that well, so I was a bit apprehensive as I left the store given that he didn’t display the same sort of urgency that I felt.
But I tell you that he came through for me – no problem. He called me the next day to tell me the sweatshirt was ready. I picked it up after work that night, thanked Alan repeatedly, returned it to Matt a few days later, and he never knew until…..well some time later.