My mom has taken to calling me with dry cleaning questions. It’s a nice change given that I’m usually calling her with questions. Most recently she called me to find out roughly how much it should cost to have her living room drapes cleaned. I wasn’t too much help as the place she was taking them charged by the pleat, not pound.
When she brought them home from the cleaners and hung them, she noticed that they didn’t set the pleats. She was going to call them but my dad told her to just let it go. So she called me again. I was first of all surprised that they pressed them flat, especially given that they charged by the pleat. But I told her to take them back and ask them to redo them properly. After all, she paid $85 for a service that she wasn’t happy with. So she took them back, and they redid them for her at no additional charge.
So I’d like to say the same thing to you guys. If you get your items home and aren’t satisfied with the outcome, please take it back. Not only will we redo it for you, we’ll also refund the original cost of the cleaning. We really mean what we say. “We do it right the first time, or it’s free.”