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Wednesday, September 14, 2011

Marriage Saver

Not only do we save weddings, A Cleaner World has actually saved some marriages!

I recently talked to Cathy Poole, Manager of A Cleaner World in Mount Airy. Cathy has been with A Cleaner World longer than I. She started out as a CSR, demonstrated her abilities, and was promoted to store manager about the time I was hired. Not only does Cathy know her stuff, she also caught Mike Feudale’s enthusiasm. I don’t know of anyone that loves A Cleaner World and their customers more than she does.

Before transferring to Mount Airy, Cathy managed the A Cleaner World located on Robinhood Road in Winston-Salem. Upon starting at that store, Cathy quickly developed the habit of sticking around a few minutes after the 6:00 p.m. closing time. One evening a female customer drove up after closing, and Cathy went out to wait on her. The customer seemed a bit frantic and asked could she pick up her cleaning even though it was after hours. After hanging the dress shirts in the back seat, the customer explained that her husband would be quite irritated with her if she failed to get his shirts today. “You saved my marriage,” she jokingly told Cathy. My guess is that word got out because Cathy had a handful of female customers that regularly picked up a few minutes after 6:00 p.m.

As Cathy and I talked, we laughed together about the ‘saving the marriage’ thing. But the truth is, Cathy is a working mom and wife just like these ladies. She knows what all they juggle, and she’s happy that her few extra minutes made for a happy home that night.

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