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Wednesday, June 15, 2011

Manager Profile

I've often wondered what makes someone want to run a dry cleaning plant. After all, it's a hot, dirty job with long hours and sometimes uncooperative employees. I decided to ask Glenn Batts, the manager of our A Cleaner World located on Leesville Road in Raleigh, for several reasons. First, I knew he had been in the industry for a number of years -- almost 30. Second, I remember his time card averaged 65 hours a week almost consistently. Third, I hadn't talked to him in a while and just wanted to say hello.

When I asked him how he got started, I really wasn't surprised by the answer. He went to work for a dry cleaner in Rocky Mount after college simply because he needed a job. Over time he was promoted and held various positions before coming to A Cleaner World 9 years ago. He's stayed in this industry because as he puts it "it has gotten into my blood and become second nature to me." He's got to like it otherwise the 76 hours he's going to put in this week would really stink.

Knowing what a character Glenn is, I think I expected a few funny stories and some goofy sarcasm. Instead I saw a rather serious and appreciative side of him. Here's what I learned: he genuinely likes his employees and has spent a lot of time building a team that does their work efficiently and often without him having to ask; he loves A Cleaner World and the fact that it is a family owned business that really bends over backwards for its employees; and he simply can't think of anything else he'd rather be doing or any place he'd rather be. Now that's the kind of person I like doing business with.

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