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Tuesday, October 5, 2010

Sticker Shock

Since we've moved to a new area, I'm having to find new everything -- hairdresser, doctors, and so on. A few weeks ago, I made an appointment to have an annual eye exam. To make a long story short, it was $154 for the exam. And they discounted it $30 because I had to wait for so long. I was shocked as I was expecting close to $80. It turns out it was more expensive as they found a spot on my right eye and wanted to run extra tests. But shame on me for not asking beforehand how much those tests would cost. Have you ever done that?

Not too long ago, someone had the same experience at A Cleaner World. She had an alteration done, didn't ask at drop off how much it would cost, and was surprised at pick up. It was my good fortune that she made a comment on Twitter. I was able to track her down, and put her in touch with our operations guy who explained the alterations were actually more involved than what she thought they were. It's my hope that we kept our customer.

With the eye doctor, I didn't say anything. I just decided not to go back. But is that really fair? I guess I'll give them a call.

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