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Wednesday, July 7, 2010

Contagious Enthusiasm

Of all the things I miss about A Cleaner World, I think I miss the people most. There are some terrific folks working for A Cleaner World, and I had the blessing of developing many wonderful professional and personal relationships during my 14+ years there. I mention this particular employee because of some recent shopping and service experiences.

I don't remember my first meeting with Mike Feudale, District Manager over ten Triad stores, but I do remember my initial thoughts. "Who is this crazy guy that comes in the office like a whirlwind and that can't sit still in staff meetings?" It didn't take me long to figure out that he didn't have an eye for financial analysis or accounting rules -- something he readily admitted and poked fun at. Quickly I figured out that that didn't matter -- that was what I along with the rest of the office staff was there for. He was there to make sure his stores produced quality work and delivered excellent service, both of which he does have an eye for.

Of his many wonderful qualities (now I do need to interject here that he's not perfect), I found his enthusiasm and energy to be refreshing and contagious. I always loved it when he came into the office -- typically with hurricane force -- calling us by the nicknames he'd picked out and making sure he spoke to everyone. And when observing him with customers, I found him to be the same way. He knows most all of his customers by name, and if he happens to not know someone, he's not afraid to ask for the next time. Plus when thanking folks for their business, he absolutely means it, and they can tell. It is all truly genuine - a person with zeal, a passion for serving others well, and it comes out in his actions. As a result, his customers drive away feeling special. Now if only all of our shopping and service experiences were like that.


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